The ZenReport

At Reciprocity, our success equals your success. And while this year has looked a little (well, let's be honest, a lot) different than the last, we're so thankful for the opportunities we've had to engage with our customer community. As we close out this crazy year, we are still focused on — and building toward — your future success, and we look forward to connecting with you in more ways in the new year ahead. Happy holidays from the Reciprocity Team!

DISCOVER

User Group Launch: We hosted our first user group last month and we were amazed by the more than 100 customers who showed up to participate in the event! We shared the 2021 compliance and risk roadmap, heard two customer use cases and had an industry expert presentation. A huge thank you to our customer presenters, Emily Betz from Beeline and Meghan Maneval from GitLab, for sharing your stories with the user community. We look forward to hosting you all again in March 2021!

Attended the event? Complete the post event survey →

Missed the event? watch now →

LEARN

New Learning Opportunities: Get up-to-speed on new features via our Knowledge Base and on-demand eLearning resource ZenU. (Reminder: your ZenU link is unique to your company. If you need your link resent to you, please raise a support ticket or talk to your Customer Success Manager.)

 

ServiceCloud Migration: In an effort to improve our support process, we're migrating from ZenDesk to ServiceCloud. While you may see some changes when interacting with our support team, over time this will allow us to provide you with a better customer experience.

USE

New Evidence Collection UI: We have simplified our evidence collection process so that Contributor users can respond and attach evidence directly to request emails. This not only makes the process as easy and as painless as possible, it cuts the time required to follow up and chase down ignored evidence requests.

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More Workflow Options: This release expands the number of ZenGRC objects that are enabled for use in workflow steps. Now you can create workflows that are built on status transitions with 18 more objects.

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ENGAGE

Key Takeaways from 2020 for More Effective Information Security in 2021
Join Reciprocity Founder and CEO Ken Lynch, Redis Labs CISO Ronald Greene and ThousandEyes CISO Alexander Anoufriev on December 16 as they discuss how 2020 impacted their companies and the compliance and security programs essential to doing business.

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Check out the buzz in ZenGage.
Join our online Slack community ZenGage to chat with other infosec, risk and compliance professionals, learn how others are using ZenGRC and grow your network. Even more, take part in one of our 30-minute, rapid fire Ask Me Anything Q& sessions with a Reciprocity GRC expert.

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Give your two cents — and earn $50
Want a quick way to earn an extra $50 to spend on Clorox wipes, hand sanitizer or whatever your heart desires from Amazon? We're running a campaign with G2 Crowd, a product review and research site, to collect reviews about the ZenGRC platform and we'd love your feedback. As a thank you, the first 20 customers to leave a review will receive a $50 Amazon gift card.

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Want to earn more? Share your experience with ZenGRC on Gartner Peer Insights, and as a thank you for your approved review, Gartner will reward you with a $25 Visa gift card. Reviews are anonymous and it only takes about 10 minutes to complete.

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